Area of Responsibility:

• Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.
• Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA).
• To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline.
• Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.
• Other assignments from the direct Manager.

Minimum requirements:

• University degree in airline business or hospitality management or related filed.
• Able to work in shift basis
• 1 year of customer service experience
• Negotiation skill in handling challenging customers and good problem solving skills
• Stress tolerance and able to act under stressful circumstances