Area of Responsibility:

• Be able to work in SUVARNABHUMI AIRPORT (BKK) 
• Maintenance and develop services at the station
• Ensure to submit all relevant investigation report and complaint on time
• Ensure flight departure on time
• Monitor ancillary revenue at airport and push to sell
• Conduct walkaround checks to ensure smooth operations at all areas
• Support staff on passenger complaint
• Solve and provide correct information to passenger
• Passenger handling and crisis management  (Flight delays, cancellations)
• Monitor ground handling staff performance and ensure follow KPI
• Makes recommendation to improve service levels
• Other assignments from the direct Manager

Minimum requirements:

• Bachelor Degree in any field
• At least 2-3 years working experience in the aviation industry
• Male applicants shall have completed or be exempt from military service obligations
• Good Command of English and high level of competence
• Proven knowledge in ground operations and or customer services
• Background in airline operations or Aviation Ground Operations
• Able to work in shift and work under pressure