Job Description

Area of Responsibility:

Monitor performance of daily shift duty officers to maintenance and develop services at the station
Ensure to submit all relevant investigation report and complaint on time
Ensure monitoring staff performance
Monitor OTP to ensure flight departure on time
Update staff on latest ancillary product and push to sell
Conduct walkaround checks to ensure smooth operations at all areas
Support staff on passenger complaint
Solve and provide correct information to passenger
Conduct training and show good example to the staff
Ensure staff have teamwork and communicate well
Passenger handling and crisis management (Flight delays, cancellations)
Monitor staff or ground handling staff performance and ensure follow KPI
Makes recommendation to improve service levels
Assignments from the direct Manager

Minimum requirements:

Bachelor degree or above
At least 2-3 years working experience in the aviation industry
Proven knowledge in Ground Operations and or Customer Services
Background in airline operations
Relevant certifications in ground operations

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