Job Description

Position: CALL CENTER OFFICER - NON VOICE (CHINESE LIVE CHAT)

RESPONSIBILITIES:

Reply publication email from passenger within the service level agreement (SLA)
Solve cases using negotiation skill and guideline from supervisor
Consult and investigate passengers' issues with related department
Response for communicate with passengers via other channels such as phone call and walk in with professionally skill
Submit the weekly report and monthly report as per assigned
Other assignments from the direct Manager

QUALIFICATIONS:

Bachelor's degree in airline business or hospitality management or related field
Chinese Live Chat - HSK (Hanyu Shuiping Kaoshi) Level 3 – 4
0-1 year of Customer Service experience
Empathy, good communication, and problem-solving
Excellent MS office skill

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