VietJet Air Thailand
Openings CALL CENTER OFFICER - NON VOICE

CALL CENTER OFFICER - NON VOICE

Responsibilities

  • 📍ไม่ได้ทำงานรับสาย 📍
  • Reply publication email from passenger within the service level agreement (SLA)
  • Solve cases using negotiation skill and guideline from supervisor
  • Consult and investigate passengers‘ issues with related department
  • Response for communicate with passengers
  • Submit the weekly report and monthly report as per assigned⑊
  • Other assignments from the direct Manager

Requirements

  • Bachelor’s Degree in Airline Business, Hospitality Management, or a related field may be required.
  • 1 year of customer service experience
  • Well known in Local laws and Regulation in airline business is plus
  • Negotiation skill in handling challenging customers and good problem solving skills
  • Excellent communicators in written and oral
  • Customer orientation & ability to adapt/respond to different types of characters
  • Stress tolerance and able to act under stressful circumstances
  • Be able to work in Suvarnabhumi Airport (BKK)
Apply for this Job
Salary
Negotiable
Type
Full-time
Application deadline
09/07 — 31/08/2024
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