Responsibilities

• Reply publication email from passenger within the service level agreement (SLA)
• Solve cases using negotiation skill and guideline from supervisor
• Consult and investigate passengers‘ issues with related department
• Response for communicate with passengers via other channels such as phone call and walk in with professionally skill
• Submit the weekly report and monthly report as per assigned
• Other assignments from the direct Manager
• 📍ไม่ได้ทำงานรับสาย 📍

Requirements

• Be able to work in Suvarnabhumi Airport (BKK)
• Bachelor’s Degree in Airline Business or Hospitality Management or related to the position
• HSK (Hanyu Shuiping Kaoshi) Level 3 – 4
• 1 year of customer service experience
• Known in Local laws and Regulation in airline business is plus
• Negotiation skill in handling challenging customers and good problem solving skills
• Excellent communicators in written and oral
• Customer orientation & ability to adapt/respond to different types of characters
• Stress tolerance and able to act under stressful circumstances