Job Description

Area of Responsibility:

Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications
Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)
To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline
Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints
Other assignments from the direct Manager

Minimum requirements:

Bachelor Degree
Over 1 years of airline business or any others experience in English writing skill
Toeic score 550+
Customer behavior and risk management skill
Excellent MS office skills
Excellent communication in English and Thai
Knowledge management skills related to chatbot platforms and systems

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