CALL CENTER OFFICER (PRE-FLIGHT)

Responsibilities

📍ตอบอีเมลภาษา ไทย – อังกฤษ ไม่ต้องรับสาย📍
📌Be able to work in Suvarnabhumi Airport (BKK)📌
Able to work in shift basis
Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications
Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)
To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline
Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints
Other assignments from the direct Manager

Requirements

Bachelor‘s degree in airline business, hospitality management or relevant field
1 year of customer service experience
Negotiation skill in handling challenging customers and good problem solving skills
Customer behavior
Stress tolerance and able to act under stressful circumstances

Application form

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