VietJet Air Thailand
Openings CALL CENTER OFFICER (PRE-FLIGHT)

CALL CENTER OFFICER (PRE-FLIGHT)

Responsibilities
  • 📍ตอบอีเมลภาษา ไทย – อังกฤษ ไม่ต้องรับสาย📍
  • 📌Be able to work in Suvarnabhumi Airport (BKK)📌
  • Able to work in shift basis
  • Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications
  • Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA)
  • To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline
  • Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints
  • Other assignments from the direct Manager
Requirements
  • Bachelor‘s degree in airline business, hospitality management or relevant field
  • 1 year of customer service experience
  • Negotiation skill in handling challenging customers and good problem solving skills
  • Customer behavior
  • Stress tolerance and able to act under stressful circumstances
Apply for this Job
Salary
Negotiable
Type
Full-time
Application deadline
23/02 — 31/07/2024
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