Responsibilities

• Be able to work in Suvarnabhumi Airport (BKK)
• Coaching, mentoring and setting up action plans to support key team member
• Strong communication skills coupled with the ability to influence others by conducting team meetings, completing appraisals and evaluating performance.
• Monitor team attendance, and implement document.
• Coordinate with relevant teams / Vender
• Keeping updates timely and accurate basic knowledge to ensure the basic knowledge is well acknowledged
• Conduct reports as required
• Shares customer feedback with relevant departments for further improvements
• Act as a role model to ensure the proper and effective implementation and existing company policy & procedure.
• Train & Inspire team members to achieve service excellence.
• Conduct workforce planning and coordinate with relevant teams to meet requirements
• Handle investigations related issues
• Continuously identify work process improvements and communicate to Manager
• Propose effective solutions to procedure changes
• Understand development need of your team members and able to identify performance gaps, in order to provide coaching support
• Participate in recruitment activities (screening, interviewing)

Requirements

• Bachelor’s Degree in any related field
• 1-2 years hands-on work in Airline Business or Accommodation business
• or 5 years experience in a Customer Service field is an advantage
• 650 of TOEIC score within 2 years from date of testing
• Customer oriented with good customer handling skills
• Strong leadership, communication and interpersonal skills
• Ability to work effectively in high pressured environment
• Good command of written and spoken in both Thai/English
• Familiar with Microsoft Office tools
• Able to thrive under pressure, and have experience handing the most critical of customer escalations with calm and respect.
• Excellent listening skills, critical thinker with attention to detail.
• Strong analytical/presentation skills.