Area of Responsibility:

• Respond and communicate with customers through live chat on E-Commerce platforms such as Website, Line official, Twitter, Facebook, etc.
• Professionally provide accurate information about airlines products and services, take/cancel inquiry and obtain details of feedback.
• Reply publication email within the service level agreement (SLA).
• Monitor customer complaints on each platform and reach out to provide assistance.
• Handle complex & complaint cases as a first touch point and escalate to Supervisor if necessary.
• Other assignments from the direct Manager.

Minimum requirements:

• University degree in airline business or hospitality management
• 1 year of customer service experience
• HSK (Hanyu Shuiping Kaoshi) Level 3–4
• Strong customer service skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills in Chinese and Thai