VietJet Air Thailand
Openings CUSTOMER EXPERIENCE OFFICER (SYSTEM AND SUPPORT)

CUSTOMER EXPERIENCE OFFICER (SYSTEM AND SUPPORT)

Responsibilities
  • WORK LOCATION: Suvarnabhumi Airport (BKK)
  • Headings,definition of roles, in order to achieve which results
  • Leading project planning sessions of internal and external and be responsible for ensuring the execution of corrective and preventive actions base on each project plan
  • Support business initiatives and ensures good coordination and collaboration between the teams to achieve projects milestones and goals
  • Drive projects aiming at improving and maintaining operational KPIs such as customer satisfaction, quality of service, etc
  • Communicate and provide suggestion to related department using procedures, guidelines, and company policies.
  • Assists Customer Service Manager with preparation of management report, annual performance evaluations, department budget and training plan as well as maintain documentation

Requirements
  • University degree in Airline Business, Faculty of Arts, Journalism or Mass Communication
  • Over 1 years of airline business or any others experience in English writing skill
  • Good organizational and time management skills
  • Basic skills in Canva or Adobe illustrators
  • Excellent MS office skills
  • Excellent communication (Verbal and Written) in English and Thai.
  • Toeic score 600 and above or equivalent
Apply for this Job
Salary
Negotiable
Type
Full-time
Application deadline
14/06 — 31/07/2024
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