Job Description

Area of Responsibility:

Leading project planning sessions of internal and external and be responsible for ensuring the execution of corrective and preventive actions base on each project plan
Support business initiatives and ensures good coordination and collaboration between the teams to achieve projects milestones and goals
Drive projects aiming at improving and maintaining operational KPIs such as customer satisfaction, quality ofservice, etc
Communicate and provide suggestion to related department using procedures, guidelines, and company policies
Assists Customer Service Manager with preparation of management report, annual performance evaluations,department budget and training plan as well as maintain documentation

Minimum requirements:

Bachelor Degree
Over 1 years of airline business or any others experience in English writing skill
Toeic score 550+
Customer behavior and risk management skill
Excellent MS office skills
Excellent communication in English and Thai
Knowledge management skills related to chatbot platforms and systems

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