Responsibilities:

• Be able to work in Suvarnabhumi Airport (BKK)
• Ensure to provide qualified cabin crew with enough knowledge, ability, skills and good attitude to serve customer with sense of responsibility
• Being responsible for checking, monitoring and supervising the implementation and compliance with standards of service systems, behaviors, attitudes of CC in passenger’s service
• Hold regular talks with CC and observe pre-flight briefing or flight to make sure regulations are applied and service performance is maintained
• Monitoring the quality of products, Pax feedback/complaint and additional services provided on the flight; promptly feedback to the relevant departments to make adjustments on quality, quantity and specifications of goods.
• Support Cabin Crew Manual, Cabin Crew Training Manual, Cabin Crew Handbook, Announcement Manual and other relevant documentation revision and new issue
• May be delegated from Cabin Crew Manager to act of his/her behalf in case of his/ her absence/inability
• Other assignments from the direct Manager

Qualifications:

• A minimum of Bachelor Degree in any field
• TOEIC 700 and above
• A Minimum of 3 year-flying experience. Managerial level experience is preferably.
• Previous experience in a customer service based role.
• Experience of delivering results through large work groups would be an advantage.
• Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards.
• Strong leadership skill.
• Understanding of airline legal agreements, training requirements especially CAAT would be preferable.