THAI VIETJET AIR
Openings GROUND OPERATIONS EXECUTIVE

Responsibilities

  • Be able to work in Suvarnabhumi Airport (BKK)
  • Lost and Found Centralized Service Executive
  • Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers
  • Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.
  • Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.
  • Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).
  • Coordinate with other departments and station pertaining for special passenger.
  • Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs
  • Raised Passenger Irregularity Report (PIR) for any mishandled baggage.
  • Create a baggage on hand record for unclaimed /surplus baggage
  • Conduct primary tracing on mishandled baggage cases.
  • Retrieving and responding email and telephone.
  • Coordinate with other departments and station pertaining baggage mishandled.
  • Authorized personnel can only issue authorization of payment (discharge voucher).
  • Handle Found Property on Thai Viet jet premises.


Requirements

  • Bachelor’s Degree in any field
  • Minimum 2-3 Years’ experience in customer service with 2-3 years’ experience in airline industry.
  • Analytical with problem solving skills and able to handle passenger complaints.
  • Good writing skills and able to handle passenger complaints.
  • Good knowledge of MS word, Excel and PowerPoint.
  • Able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Thai or local language where staff is located.
  • Possess good management and leadership abilities.
  • Possess good interpersonal and communication skills to collaborate effectively with passengers.
  • Able to work on flexible hours.
Apply for this Job
Salary
Negotiable
Type
Full-time
Application deadline
15/01 — 31/05/2024
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