GROUND OPERATIONS OFFICER - CHIANG MAI (CNX)

Responsibilities

Be able to work in Chiang Mai international Airport (CNX)
Be able to work in Shift
Maintenance and develop services at the station
Ensure to submit all relevant investigation report and complaint on time
Ensure flight departure on time
Monitor ancillary revenue at airport and push to sell
Conduct walkaround checks to ensure smooth operations at all areas
Support staff on passenger complaint
Solve and provide correct information to passenger
Passenger handling and crisis management (Flight delays, cancellations)
Monitor ground handling staff performance and ensure follow KPI
Makes recommendation to improve service levels
Other assignments from the direct Manager

Requirements

Bachelor‘s degree related to the position.
Fresher with good communication and pleasing personality
Background in airline operations is plus
Relevant certifications in ground operations

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