GROUP DESK OFFICER - VietJet Thailand

Responsibilities

Timely handle requests for series booking and adhoc booking from travel agency, tour operators, customers, and Sales Team
Maintain customer service excellence by being courteous, friendly, and helpful to customers
Thoroughly understand Thai Vietjet Term & Condition of Carriage, pricing policy for group travel and be able to explain to customers
Update group travel demand from the market
Support and take care of assigned agents to increase group revenue
Timely report and update group travel performance, market demand, and market intelligence

Requirements

Bachelor’s degree in related fields shall be an advantage
Experience in airline industry and ticketing, reservation, customer service shall be an advantage
Ability to deal with agents and customers, proven problem-solving skills
Computer software application skills (Word, Excel, Powerpoint, Internet)
Fluent in both English and Thai (spoken & written)
Excellent in communication and able to work under pressure with time limitation
Ability to work independently with high comfort level working in a diverse environment
Ability to handle multi-task and adapt to fast-paced and quickly changing environment
High sense of coordinating with team members and other departments in the company.
Ability to maintain high confidentiality, tactful and discretion when dealing with people
Ability to make administrative/procedural decisions and judgments.
Be able to work in Suvarnabhumi Airport (BKK)

Application form

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