Responsibilities:

•  Timely handle requests for refund and credit shell from Call center and Ground operation team
• Thoroughly understand Thai Vietjet air Term & Condition of Carriage, ticketing policy
• Support and take care of other department which request duty travel, agency user
• Timely report and update refund 

Qualification

•  Bachelor’s degree in related fields shall be an advantage
• Experience in airline industry and ticketing, reservation, customer service shall be an advantage
• Ability to deal with agents and customers, proven problem-solving skills
• Computer software application skills (Word, Excel, Powerpoint, Internet)
• Fluent in both English and Thai (spoken & written)
• Excellent in communication and able to work under pressure with time limitation