Job Description

Area of Responsibility:

Be able to work in HAT YAI INTERNATIONAL AIRPORT (HDY)
Maintenance and develop services at the station
Ensure to submit all relevant investigation report and complaint on time
Ensure flight departure on time
Monitor ancillary revenue at airport and push to sell
Conduct walkaround checks to ensure smooth operations at all areas
Support staff on passenger complaint
Solve and provide correct information to passenger
Passenger handling and crisis management (Flight delays, cancellations)
Monitor ground handling staff performance and ensure follow KPI
Makes recommendation to improve service levels
Other assignments from the direct Manager

Minimum requirements:

Welcome fresh gradute
Proven knowledge in Ground Operations and or Customer Services
Background in airline operations
Relevant certifications in ground operations

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