Job Description

Responsibilities:

Monitor performance of daily operation to ensure control of ground handling operations and the
management of safety and security outcomes.
Decision the daily flight operations system-wide both Base center and liaise with the Station Manager or VZ Representative for the action and planning.
Plan and decision for irregularity situation under collaboration with OMC and relevant authorities
concerned to ensure passenger, crew and aircraft are secure on ground and report to manager.
Monitor and control Company KPI (Key Performance Indicator), OTP (On time Performance), and TAT (Turn Around Time) target.
Being coordinator to connect all ground operations at the stations to OMC and Station Manager
or Representative.
Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of passengers.
Monitoring and support Ground handling staff and manage the crisis situation or irregularity flight (Flight delays, cancellations and baggage).
Monitor staff or ground handling staff performance to follow airline regulation for all operation area and makes recommendation to improve service levels.
Evaluate the ground handling service level performance with provider including provider performance and report to Ground Services.
Source, evaluate and report the comment for ground handlers’ performance to Ground Services Manager.
Ensure safety and security compliance at all services touchpoint and liaise with concerned divisions to corrective action plans for any lapses.
Facilitate regulatory audits at hub and line stations

Qualifications and experience:

Be able to work in SUVARNABHUMI AIRPORT (BKK)
At least 4 years working experience in the aviation industry.
Good Command of English and high level of competence
Proven knowledge in ground operations and or customer services.
Background in airline operations or Aviation Ground Operations
Able to work in shift and work under pressure
Proven knowledge in ground operations and or customer services.
Relevant certifications in ground operations.

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