We're Hiring!

Home About Vision Benefits Careers Contact
Apply Now
Back to careers

OFFICER, CUSTOMER EXPERIENCE (POLICY STANDARD & SERVICE EVALATION)

Salary: Negotiable

Location: VietJet Thailand at Airport Link Ramkhamhaeng

Team: Customer Services Department

Application deadline: 06/10 — 05/11/2026

Apply for this job
Facebook Google

Job Description

Area of Responsibility:
- Create, review,re-current and rewrite on how each Service Operating Procedure for the best practice of service standards. 
- Conducts Service Evaluationfrom Service Standard Survey by each station and field-trip.
- Issue, monitor and follow-up service recommendation and suggestion when misconducting and mishandling are found to promote appropriate actions.  
- Support and initiate quarterly and yearly Service Quality Program for the better practice of current and future service standards.
- Provide and monitor Interactive Communication with customers to acknowledge customers' feedbacks.
- Other assignments from the direct Manager.
Minimum requirements:
- University degree in Airline Business, Faculty of Arts, Journalism and Mass Communication
- 0-1 of airline business or any others experience
- Toeic score 550 or above is plus
- Customer behavior and risk management skill
- Regulation in airline business
- Excellent Microsoft Office skills
- Excellent communicators in English and Thai of both written and speaking

Apply for this job
More positions
OFFICER, CONTACT CENTER (PRE-FLIGHT) View all jobs

Application form

Full Name *
Email Address *
Phone Number *
Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? ☐ Yes ☐ No  *
Do you consent to Vietjet Thailand collecting, using, and processing your personal data for recruitment purposes in accordance with the Personal Data Protection Act (PDPA)? ☐ Yes ☐ No
What‘s your expectation salary? (THB)  *
Do you consent to a criminal background check as part of the recruitment process? ☐ Yes ☐ No  *
Do you consent to a criminal background check as part of the recruitment process? ☐ Yes ☐ No
If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? ☐ Yes ☐ No  *
If selected, do you agree to undergo and pass a pre-employment medical examination prior to employment? ☐ Yes ☐ No
Your Resume *
To attach your Resume, click here to upload from your Computer.
Security code *

Submit