Area of Responsibility:

- Monitor performance of daily shift duty officers to maintenance and develop services at the station

- Ensure to submit all relevant investigation report and complaint on time

- Ensure monitoring staff performance

- Monitor OTP to ensure flight departure on time

- Update staff on latest ancillary product and push to sell

- Conduct walkaround checks to ensure smooth operations at all areas

- Support staff on passenger complaint

- Solve and provide correct information to passenger

- Conduct training and show good example to the staff

- Ensure staff have teamwork and communicate well

- Passenger handling and crisis management (Flight delays, cancellations)

- Monitor staff or ground handling staff performance and ensure follow KPI

- Makes recommendation to improve service levels

- Assignments from the direct Manager

Minimum requirements:

- Bachelor degree or above

- 3-5 years working experience in Airline or Aviation industry

- Proven knowledge in Ground Operations and or Customer Services is plus

- Must have background in airline operations

- Relevant certifications in ground operations